Rebranding Safety with Tiffany Argent – The Problem of Under-Reporting Accidents

Overview

Ever feel like health and safety is all rules and no real results? You’re not alone. This article shows a real-life safety story. There is no fancy theory, only honest problems, creative thinking, and simple solutions that worked.

Tiffany Argent, a hands-on safety pro turned tech champion, solved serious workplace problems such as underreporting accidents and blame culture. She also shows how you can do it too. Whether you’re starting or knee-deep in safety challenges, this article provides you with real ideas, real results, and easy wins.

Rebranding Safety with Tiffany Argent – The Problem of Under-Reporting Accidents

Let’s start with the big issue. No one was reporting accidents. In a company with 2,000 people, there were only 12 first aid incidents in a year. Sound fishy? It was.

Why?

• People were scared to report.
• If they did, they got blamed.
• Managers didn’t believe it was their problem.
• Safety was “someone else’s job.”

Tiffany spotted the signs quickly:

• Staff hiding injuries
• People say, “It’s fine, I’ll deal with it at home.”
• Gossip about people being “accident-prone”
• Paper-based reporting systems that no one actually used

The Solution is Hands-On Safety and Simple Tech

Tiffany didn’t sit behind a desk. She got out there. She obtained her forklift licence. She walked the shop floor. She listened. And what she found helped her build trust and change everything.

Here’s how she tackled the problems:

1. Build Relationships First

• Speak to workers on their level.
• Ask real questions about their daily pain points.
• Show you’re there to support, not police.

2. Celebrate Reporting, Not Blame It

• Stop calling it “accidents.”
• Start calling them “potential incidents.” It’s about what could happen, not what did.
• Reward staff for reporting things before they get worse. (She even gave out bacon sandwiches for the best weekly reports!)

3. Make Reporting Super Easy

Tiffany used a free app called iAuditor by SafetyCulture to:

• Replace paper checklists with phone check-ins
• Let staff report issues in real time with QR codes
• Spot trends quickly and fix risks before anyone gets hurt
• Show management real-time safety data, not dusty folders

Culture Change Takes Time (But Not Forever)

Culture doesn’t shift overnight, but with the right tools and attitude, you can speed things up.

Tiffany’s steps:

1. Start small. She rolled out tech at one site first.
2. Educate everyone. Not everyone knows how to scan a QR code. Some sent photos of the code instead, whoops!
3. Celebrate wins. Show people their voices matter:

“You said this door was dangerous. We fixed it. Thanks!”

1. Bridge the gap between staff and the boardroom.
   • Use video messages from managers to thank teams.
   • Add feedback tools so staff can reply and ask questions.

Within 6 months, people were reporting more, not less. Why?
Because they finally felt heard.

What You Can Learn From This

Whether you’re a safety newbie or seasoned pro, here’s what you can take away:

• Walk the floor. Don’t stay in the office. Your best safety ideas are on the shop floor.
• Fix small stuff first. Trust builds fast when people see action.
• Use tech. Even free tools like SafetyCulture can save lives and time.
• Don’t wait for perfection. Start even if it’s not fancy.
• Communicate both ways. Top-down and bottom-up feedback is gold.

Tools That Helped And May Help You Too

iAuditor by SafetyCulture – free to download, easy to use:

• Record and track incidents
• Share updates across sites
• Give everyone a voice
• Create safer, happier workplaces

Try the free version here, https://www.safetyculture.com/iauditor

Final Thoughts

This is more than another safety story. It’s proof that when you ditch the blame game, simplify your systems, and trust your team, real change happens.

What’s your story? Do you have a safety problem you solved? Tell us about it at james@riskfluentltd.com, maybe you’ll be the next guest on Rebranding Safety.

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